How it works

Our Benchmarking Process

The Candidate Experience benchmarking process is simple and our CandE research team will guide you along the way.

After you register to participate, the program consists of two primary steps:

  1. Complete our employer self-assessment survey designed to capture and evaluate your recruitment processes and practices that impact the candidate experience.
  2. Distribute our candidate survey designed to capture your candid candidate experience feedback.

Employers will then receive full access to all their data and the aggregate anonymized data in each region where they participate via secure login access to our technology partner platform Survale Lite (Survale is an enterprise talent survey and analytics platform). You will receive your unique login information to access the data once we provide you with your candidate survey link(s).

The CandE research team will schedule regular check-in calls during the candidate experience feedback collection phase to review your data with you and answer your questions.

Once the final survey deadline passes, the CandE research team will finalize the annual benchmark ratings and schedule a formal data review session for you and your team. The session will include reviewing the strengths and weaknesses in your recruiting process and the candidate journey and much more.

Important Dates

Process Timeline

  1. Data collection phase begins

    While there is no deadline to start the program, we recommend getting started as soon as possible. During the data collection phase, the CandE benchmark team provides you with everything you need and checks in on your progress along the way.

  2. Data collection period ends

    All data must be in by this date.

  3. Data analysis begins

    The CandE benchmark team will analyze your data.

  4. Benchmark review sessions

    The CandE benchmark team will conduct a high-level benchmark review session with your leadership team. This will include a final report, multiple candidate 4- and 5-point Likert scale ratings and NPS ratings across the candidate journey as well as a cumulative final NPS measurement called the CandE Score.


CandE Frequently Asked Questions

Here are some of the most common questions that we get asked about the CandEs. If you do not see your answer here, please contact us.