TLNT Webinar

Giving Feedback Employees Will Crave – Seriously!

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Most of us hate feedback. Managers feel uncomfortable giving it. Employees feel queasy receiving it. Yet every performance and development model says we must give feedback for our employees to be their best. Which begs the question: how the heck do you do it successfully – for real?

 Yes, this is another — but it won’t be like any other — webinar on feedback. Julie Stone and Tara Hayes together lead global Learning and People Experience for eBay’s customer service employees. Together they will draw on their vast experience building feedback programs, developing leaders, and driving a culture of feedback in multiple settings as practitioners at eBay, Etsy, Prudential, and in others to dispel common myths and dispense practical advice. They will explain:

  •  Why you need both formal and informal feedback mechanisms to create an effective coaching culture
  • The most essential aspect of feedback without which your efforts will fail
  • Optimal ways to infuse feedback within your performance management programs
  • Best ways to provide feedback for recognition and as counseling for corrective action
  • Feedback as a means to recognize diversity in all its forms
  • How to use — and just as importantly not use — technology to facilitate feedback

Throughout this webinar, Julie and Tara will mesh theory with practice by highlighting real examples to bring principles to life. This may not be the last webinar on feedback that you’ll ever view — but it just might be the first to keep things real so that you can build a true culture of culture and performance at your company.

This webinar will fill up fast. Register to reserve your seat now. Can’t attend? No problem! Register for the webinar, and you’ll receive a link to view the video recording the next day. Everyone who attends the live broadcast will receive HRCI and SHRM credits.


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Presented by:

Julie Stone

Julie leads Global Learning & Performance Support at eBay, one of the largest ecommerce marketplaces in the world, connecting over 183 million buyers with 25 million sellers. Her team is responsible for onboarding, developing, and preparing eBay’s customer service organization to support eBay’s members, with accountability for Learning, Coaching, Quality, and eBay’s Office of the Customer.

Prior to eBay, Julie spent 6 years at Prudential Financial, where she led the company’s Enterprise Learning and Leadership Development organization.  In that role Julie was accountable for ensuring organizational capability and readiness through delivery of best-in-class talent platforms and learning solutions. 

Julie holds a Master's in Teaching and a Bachelor's in French and Linguistics from the University of Minnesota. She has over twenty years' experience in the HR and learning fields, across multiple industries and serving corporate, non-profit, and consulting organizations. 

Outside of work, Julie is happily married to her college sweetheart, Adam, proud mom of Apollo and Alexandra, and is an avid runner, baker, and gardener.

 

Tara Hayes

Tara is a Senior Director of People, at eBay, one of the largest ecommerce marketplaces in the world, connecting over 183 million buyers with 25 million sellers. Tara provides people leadership support to eBay’s Global Customer Service organization across Europe, North America and Asia Pacific.

She has over twenty years' experience in the HR field in the tech industry.  Prior to eBay, Tara spent over 10 years providing HR leadership across a variety of organizations and across the globe and lived in California as well as the UK before settling back home in Ireland. 

Tara holds a Bachelor of Business Studies degree from Dublin City University in Ireland where she graduated top of her class specializing in Human Resources. 

Outside of work, Tara is an avid (but slow) runner and has proudly run the Dublin, London and New York marathons.  When she is not running slowly, she enjoys cooking and hosting dinner parties. She enjoys watching all sports but especially rugby.