Thomas O. Davenport

About the Author

Thomas O. Davenport is a senior consultant with Towers Watson , a global human resources consulting firm, based in San Francisco. Tom concentrates chiefly on helping clients improve the people-focused elements of business strategy implementation. He's also the author of two books: "Manager Redefined: The Competitive Advantage in the Middle of Your Organization," and "Human Capital: What It Is and Why People Invest It." Contact him at

Want Better Middle Managers? Then Redefine What It is to Be a Good One

In her recent Wall Street Journal article, Rachel Feintzeig quotes an AT&T executive on the importance of middle managers. “Who runs this company?” the executive asks. “We do, right here,” is his answer. He’s exactly right. But when Stephen Harding and…