Michelle M. Smith

About the Author


A highly accomplished international speaker, strategist, and author on performance improvement; Michelle is a respected authority on leadership, workplace culture, employee engagement and talent. She’s published and presented more than 1,100 articles and lectures and is a trusted advisor to many of the world’s most successful organizations and governments.

Named as one of the Ten Best and Brightest Women in the incentive industry, a Change Maker, Top Idea Maven, and President’s Award winner, Michelle is a highly accomplished industry leader who has worked in every facet of recognition and incentives, both domestically and internationally.

She has appeared on Fox Television and the BBC, and been featured in magazines like Fortune, Business Week, Inc., and Return on Performance; as well as national radio programs, and contributions to the books “Bull Market” by Seth Godin, “Contented Cows Still Give Better Milk,” and “Social Media Isn’t Social.”

Michelle is President Emeritus of the Incentive Marketing Association and Past President of the FORUM for People Performance at Northwestern University. She’s Vice President, Research for the Business Marketing Association and serves on the Boards of the Incentive Federation and the Incentive & Engagement Solutions Council. She was also the Founder and Chair of the Editorial Board of Return on Performance Magazine.


LinkedIn: http://www.linkedin.com/pub/michelle-m-smith-cpim-crp/5/b00/368


How Leaders Can Communicate In A Way That Matters

The way in which leaders communicate with employees is one of the most effective factors in creating and increasing employee engagement, as well as in retaining top talent. Employees want their leaders to inspire confidence, create certainty and build community when they communicate. Doing this successfully can make the difference between employee compliance…

How to Unleash the Power of Your Middle Managers

Miscast and disengaged employees are a problem wherever they’re found in an organization, but when middle managers join those ranks it’s especially troubling because of their broad sphere of influence on so many other employees. The Gallup Organization warns us just such a problem is brewing within our management ranks – Gallup’s research…

Special Handling May Be Required For Your Younger Workers Affected by the OT Rules

Under new overtime regulations set to become law on December 1st, approximately 4.2 million salaried employees will be reclassified as nonexempt employees with set work hours. The new law may cause a backlash with our youngest workers, since less workplace autonomy runs counter to so much of what they strive for at work….

Four Essential Skills That Every Manager Needs

How did we let one of the most important jobs in our organizations fall so far in effectiveness? Numerous research studies have confirmed the importance of middle managers in developing and retaining talent, coordinating enterprise initiatives across multiple teams, and turning top-line strategy into action. Yet, the Gallup Organization reports 82% of managers…

Your Company’s Market Value Depends on Good Talent Management

Corporate value is increasingly dependent on employees, and talent optimization is becoming a serious business issue. The Brookings Institution has reported that as much as 85% of a company’s market value is now calculated with intangible assets such as knowledge, reputation and human talent. Just 25 years ago that figure was less than…

How To Become A Superboss In 4 Steps

Some leaders don’t just build successful organizations; they also attract, train and cultivate the next generation of exceptional leaders. That’s according to Sydney Finkelstein, Professor of Management at the Tuck School of Business at Dartmouth, who identified this category of über-manager for his new book, Superbosses. He noticed that in almost every industry, there were leaders who excelled at…

Increase Productivity With These 5 Questions

Disciplined leaders succeed by purposefully creating a winning corporate culture where everyone feels inspired, productive and rewarded relative to what matters most in the company. But understanding how productive your employees are relative to the results they’re creating can be a challenge. Fortunately, there are five questions you can ask to get razor-sharp…

4 Promises Leaders Don’t Even Know They Make

As a leader, your team expects a great deal of you. Their expectations constitute the promise of your leadership, but only 5-10% of leaders meet these expectations, according to Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results, by Robert J. Anderson and William A. Adams. Employees judge their leaders’…