Mel Kleiman

About the Author

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

They Want to Hear the Bad More Even Than the Good

A magnetic manager is someone who easily attracts and retains STAR (self-motivated, talented, accountable, responsible, and stable) employees. One secret that separates them from other professionals is feedback (and not necessarily the glowing kind). In 2014, Harvard Business Review contributors surveyed 900 employees to get their opinions on feedback. What they found was pretty…

The Interview Questions You Should Be Asking

Although it’s a proven best-practice, most employers do not use a structured, standardized question set to interview job applicants. This inevitably leads to a wild variance in the quality of new hires because no one is comparing apples to apples. The shame of this is that most employers do have a structured, standardized…

7 Things You Can Do to Keep Your Best People

Have you ever lost a great employee to another employer? Hurts, doesn’t it? And while that person probably told you they were leaving for more money, that’s rarely the case. More often the real reasons have to do with relationships, opportunities, and respect. Here, then, are a few, simple steps you can take…

How to Deal with Underperformers

It’s pretty much the norm that about 10% of your employees will always fall into the “underperformers” camp, so, if you are tired of the headaches they routinely cause, here are the only two ways you can remedy the situation: Increase accountability while simultaneously reducing your tolerance level. Specifically, make everyone accountable for their…

What Makes an Employer-of-Choice So Great?

The following is my spin on a Retail Wire opinion piece about what makes a great retailer… Here’s what makes an employer an “employer of choice.” Leadership and innovation: You have to give people good reasons to pick your company over your competitors as a place to work  as well as good reasons to stay….

6 Steps to Building a Winning Team

(Based on a recent article written by Pat DiDomenico for Business Management Daily.) Put your players in the right positions, but don’t be afraid to shift them around. Play to your employees’ strengths, but recognize that shaking up the status quo and giving employees opportunities to shine in different capacities can yield big…

Responsible Or Accountable: Does It Matter?

Although they are often used interchangeably, there is an important difference between responsibility and accountability. Responsibility is something you are given or that you assume. For example, while your employment makes you responsible for getting your job done, parents assume responsibility for the care of their children. Accountability, however, is an attitude. People who…

One Interview Question Is More Important Than a Resume?

I recently read an article entitled: “85% Believe an Insightful Interview Question Is More Important Than the Application or Resume.” Sounds reasonable enough on the surface, but the suggested interview questions that followed were so commonplace that any prepared jobseeker would have canned answers at the ready, while others were worded so ineptly that they clearly spelled out the answer…

Hiring Wisdom: What Do You Really Know About Your Hiring?

Do you know: Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else and why? If you don’t know, how are you ever going to improve your results? To get…