There’s a substantial body of research showing organizations with highly engaged employees have 37% less absenteeism, 21% higher productivity and have 19% more income than companies with mostly disengaged employees. But what determines an employee’s engagement and how can organizations…
Jeffrey Hayes
The Importance of Emotional Intelligence to Good Leadership
Developing the ability to tune in to how a diverse group of people feel about a situation is one of the most important tools that a leader can develop, because all decision-making depends on having reliable information. The problem is…