David Lee

About the Author

David Lee is the founder and principal of HumanNature@work and the creator of Stories That Change. He's an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is also the author of "Managing Employee Stress and Safety," as well over 60 articles and book chapters. You can download more of his articles at HumanNature@work, contact him at david@humannatureatwork.com, or follow him on Twitter at http://twitter.com/humannaturework.

Here’s a Way for Difficult Conversations to Be Less Difficult

If you’re like most people, you find yourself avoiding difficult conversations because you fear triggering a negative response and making the situation worse. Based on past experiences, you figure “Better not to bring it up and just suck it up.” What happens? You feel unsettled, and perhaps angry and frustrated. Also, if the…

What We Can Learn About Branding From a Super Bowl Commercial

I could not click to exit the You Tube ad to get to the music video. I was spellbound. “Man…I want to see this movie,” I thought, and looked forward to sending the link to a couple of friends who I also knew would be touched by this stirring story unfolding before my…

Managing Up: How to Bring Up a Difficult Issue With Your Boss

Note: This is a classic TLNT post on bringing up a touchy subject with your boss. During a coaching session, Whitney, a mid-level manager, told me that she wished her boss Liam had handled the situation differently. The “situation” was Liam not addressing Whitney’s counterproductive management style until Whitney did something that almost…

4 Steps HR Can Take to Improve Employee Feedback

Employees are hungry for clear feedback and they’re not getting it. This was one of the major findings from a study conducted by the authors of The 2020 Workplace. When employees were surveyed on the abilities they wanted most in their manager, getting “straight feedback” was the capability rated as the most lacking…

What Surfing Taught Me About Giving Feedback

While surfing with a friend, I was reminded about the importance of both giving and receiving feedback, and each person’s role in making it work. Here’s what happened… I started surfing with a friend and neighbor who had taken up surfing the year before. I’ll call him Laird. I’ve been surfing for years….

How Managers Can Get Better Results by Asking Better Questions

A manager’s ability to bring out the best in their direct reports is hugely affected by whether they engage them in conversations about what they, the manager, can do to help their direct report perform at their best. The usefulness of these conversations depends, in large part, upon the quality of questions the…

How a Seasoned Manager Skillfully Deals With a Disgruntled Employee

It’s 8 pm on a Wednesday and Mike Royer, one of the managing principals of Berry Talbot Royer, an accounting firm, receives a text from an employee, who we will call Tiffany. She wants to know if she can take Friday off. He’s a bit surprised to receive the request at this time…

The Ultimate Workplace Power? When Managers Decide to Apologize

“They weren’t quite sure what to do with it.” Cheryl chuckled after telling me what happened with her team. The “it” her team wasn’t quite sure how to deal with was Cheryl telling them she recognized she handled a situation poorly the previous day. “I told them what I had done wrong, what…

Selling Your Employer Brand: The Power You Find in Stories and Sound Bites

Does your organization have a set of stories and sound bites that your recruiters and hiring managers share with potential candidates, stories that say: “Here’s what makes us a unique and awesome place to work” Do ALL of your employees know these stories and sound bites so if they are asked at a…

15 Factors That Impact How Your Employees Respond to Change

Here are 15 factors that can impact how your employees’ respond to change: 1. Control The amount of input and influence the employee has around the change, goals, processes, and outcomes. Research on stress shows that the degree of control a person has in a challenging or unpleasant situation is the No. 1…

It’s Not About The Beer When Your Workplace Has A Beer Fridge Culture

Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the year. This is No. 27 of 2015. Our regular content will return on Jan. 4, 2016. Joyeux Noël!  “Today’s workforce requires empowerment for inspiration and motivation more than money.” — Shannon Kinney, Founder and CEO of Dream Local “Everything matters” when it comes…