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    In our experience, trust or a should I say a lack thereof, is at the root of much organizational dysfunction. By this I do not mean trust in each others’ capabilities, but rather trust in each others’ intentions and their willingness to put organizational needs ahead of personal agendas. It impacts the effectiveness of communication, hinders senior management’s ability to lead and stifles efficiencies–jointly producing a negative impact on the organization’s bottom line. Getting people to acknowledge the lack of trust is sometimes difficult; however, once they do (and follow some of the steps outlined above), the results are visible to all and highly appreciated by leadership.

    Thank you Vanessa for highlighting this critical issue.

    Claudio, nPlusOne Consulting (www.nplusoneconsulting.com)