• Steven

    Excellent, well referenced article David,

  • Competency Toolkit

    David, we agree that the atmosphere has to be open to communication where employees feel as though their voice matters and makes a difference. Employers do really need to know what employees are thinking. In looking at what DHL is doing, the townhall meetings allow employees to voice their opinion in an open, non-threatening atmosphere. But you are correct that ultimately it is trust that allows for any honest feedback from employees. And, the most important point you make is that the survey questionnaire is only a supplement to live feedback, and should be used after the data is collected and analyzed. A good example of a company that is able to take employee feedback and implement it – is Google. Employees are part of committees that are making business-related decisions that impact not only the business but also the employee culture. Satya @ Competency Toolkit