• Kamlesh Vyas

    This is a good article on a topic which is catching on. I agree that educating is more important that policying and policing. I will like to add that to really leverage Socal media rather than protect against it, organisations need to give someone in the organisation the responsibility to analysing whats happening on the Social media so that pointers can be sent to concerned people in the organisation to act. Are we talking CSMO Chief Social Media Officer?

  • http://twitter.com/SMinOrgs Social Media in Orgs

    This post was shared with the Social Media in Organizations (SMinOrgs) LinkedIn group by Ron Thomas. Several folks indicated their agreement your ideas, Lance, but I have to respectfully disagree – specifically, with your argument that “the internet is simply a public space.” Although I agree with your first example, and the notion that productivity is a management issue, not a technology issue, the ensuing three examples seem to disregard the scale of the impact. For example, a conversation overhead in a bar has a reach of only a few people, whereas those same comments posted in cyberspace can potentially reach many more. In addition, unless they were recorded and shared on the internet, the comments at the bar, conference or gathering are impermanent, but they would not be if digitally shared. Because of the greater potential scale and permanence, the risks associated with what people say in cyberspace are far greater than what they say in person – and so yes, management should probably deal with them differently.

    Having sound policies of all types are necessary but not sufficient ways for organizations to manage their risks. I would therefore generally recommend that leaders review and potentially modify their policies to incorporate the specific and additional risks that new digital technologies impose. I agree that it’s critical to train people about the new technologies and how they can be leveraged to enhance job performance, as well as their rights and responsibilities when they use them. Comparable training should also be provided to managers, with additional focus on managerial topics such as how to handle issues when raised.

  • http://ryan2point0.wordpress.com/ Ryan Tracey

    Lance, I feel that if your Employee Code of Conduct is up to scratch, you don’t need a separate Social Media Policy. However, it’s probably a good idea to explicitly refer to social media in the code. What do you think?

  • http://karlaporter.com/ Karla Porter

    Someday companies will stop treating social media like a scary to be dealt with employee relations issue and realize their overall hopefully already existing communications policy covers it.