• Julie Tierney

    So many critical areas touched on here. I feel like I’ve read too many articles/pieces which all mention the same critical area of communication that seems to be lacking and that is ‘Positive feedback’ is lacking or non-existent in the workplace. Why is this such a difficult concept/practice for people? You always hear the negative feedback and rarely, if ever, do people receive any positive feedback. It’s discouraging.

  • Debbra Ricci

    This is right on, Scott. Leadership needs to understand the importance of good communication to their organization’s engagement, team collaboration and ultimately their profitability. Study after study tells us, employees would rather be “asked the right questions” rather than simply being told what to do. It all relates to giving them a voice, a safe environment to express it and then using their contributions to make a difference for the organization as a result. When this is accomplished, they see that they are both encouraged and rewarded to be “engaged”. They get more engaged, they produce more innovative ideas or solutions and best of all, they attract other engaged people who want to be likeminded. Who wins…every one! The key is to get people “talking” inside the organization.

  • Scott Span

    @1ba09222fa4b6b96c50f5b89148c7f6b:disqus Thanks for your insights. Your point of “employee voice” is imperative to high engagement and performance. We all want to feel heard, it’s a fundamental human need!

    @julie_tierney:disqus I’ve witnessed the same, perhaps more organizations should take an Appreciative Inquiry approach to feedback, and then measure how hearing the good and not just hearing the bad, impacts performance. We as customers can also take a similar view. We complain when we have bad experiences, however rarely share when we have good ones. I actually just wrote a recent article on that topic – http://goo.gl/QXBiUx – bad news should not always be the only news heard!