Listening to Employees: You Need to Do it One Conversation at a Time

listening ears

“The only number that matters is ‘one.’ One cup. One customer. One partner. One experience at a time. We had to get back to what mattered most.” I am a big fan of Howard Schultz, the CEO of Starbucks. In reading this statement above, Schultz described how his company faltered and lost its way….

Collaborative Hiring — the Top 10 Reasons Why You Should Switch to It


For hundreds of years, managers have owned the hiring process. However, as more firms learn the benefits of shifting away from top-down decision-making and toward a collaborative model, it’s time to rethink the manager’s sole ownership of this critical business process. In the Silicon Valley, we frequently operate under a different hiring model…

SHRM Las Vegas: Six Things I Learned That Really Need to Happen


The largest HR conference in the world, SHRM National 2015, concluded last week in Las Vegas. As I reflect back on the conference for 2015, I wanted to share some thoughts and learnings I got from the conference. Here are my thoughts in no particular order: The Expo Hall is still overwhelming. There are…

Don’t Work the Search Without An Acceptance

Editor’s note: Jeff Allen has heard every employer excuse you can imagine for not paying up — and dozens more that defy imagination. A few years ago he began documenting them in a weekly collections column. Because of the importance of collections, Fordyce will periodically reprise the most common situations he addressed. What…

4 Ways the Drug Screening Process Has Improved – For Employers AND Employees


onbRaise your hand if you remember having to give prospective employees a paper chain of custody form to conduct a drug test, locating the nearest collection center, hoping your candidate showed up to the right place in a reasonable amount of time and prayed the your drug testing lab didn’t lose the sample in…

Eliminating Talent Shortages: Maybe Poaching Competitors Is the Way to Go

Recruiting hiring

Second of two parts Yesterday, we dug into the topic of how to handle talent shortages in There’s No Talent Shortage if You Can Poach From Your Competitors. As the economy continues to improve, any current shortage at your firm will only get worse, at least until you upgrade your recruiting and employer…