• Tim Sackett

    K.C. – This is a great piece!

    • http://upwardly.me/ K.C. Donovan

      Thanks Tim! Hope it opens a few eyes and thoughts… 🙂

  • Gareth Cooper

    “Investor Jonathan Libov wrote last year. “Text-based interaction is fast, fun, funny, flexible, intimate, descriptive, and even consistent in ways that voice and user interface often are not.”

    This has got to be the most far outstretched opinion I have read in a while.

    Faster than voice – absolutely
    Funner than voice – beg to differ
    Funnier than voice – Depends on the person you are thumbing along with.
    More flexible – No way, I am forced to have my thumbs racing across a minuscule space while someone faster than me does so.
    More intimate – Now that is funny.
    More descriptive – We are in trouble when we think a 2 liner on a phone is descriptive.
    More consistent – again funny one.

    • http://upwardly.me/ K.C. Donovan

      Thanks for the thoughts Gareth…I totally appreciate your points about Jonathan Libov’s comments…he is a very thorough researcher by the way…the gist of his comment is that since we message and text more than we talk on our phones, as humans we have adapted to be able to share our emotions (sans emoticons) just as readily with text as with speech – and it is found in all of the ways he describes and you disagree with…reviewing thousands of texts will reveal this…(also reading a good novel with strong character development…just sayin).

      Whether Jonathan is right or not…there is little question that we as humans strive to include these emotions as much as possible in all of our communications – including text…and that we continue texting more and more as a society…

      • Gareth Cooper

        K.C. Donovan for sure we are texting more and we are adapting to how we express our emotions in new communications – great point. There is a place for text with the value added being rapid message delivery and shear volume of communications in a short amount of time. Yes text will impact speed of hire and net a lot of candidates.

        Social media has its place, ATS has its place, the job board is slowly losing its place and LinkedIn will eventually lose its place (but has a big one now). Technology and its trends will come and go as you have alluded to.

        That said the savvy recruiter knows the rightful place of each of these tools and when to use them, and will use a well trained brain and voice to deliver a compelling message when the timing is right to close the deal.

        Voice eats text for breakfast, lunch and supper in all categories except speed and volume.

        • http://upwardly.me/ K.C. Donovan

          Gareth, I totally agree that each approach is suited to different recruiting situations and work best when matched well with the appropriate audience…

          As recruiting pros in this ever changing world of communication, we have to be willing to explore new possibilities and take advantage of them where the opportunities surface…I’ve had times in my career where I’ve kept my head down and plowed ahead with what worked so well – only to look up a few years later and realize I may have missed huge possibilities…I usually look for big things and keep tabs on their evolution as they unfold searching for ways to improve my chances…it works for me.

          To your last point Gareth…not so sure that “voice’ has such a voracious appetite! 🙂

    • mos8541

      texting is MISINTERPRETED MORE OFTEN than the chinese engrish translators

  • http://www.recruiting-online.com/ Glenn Gutmacher

    Texting is to mobile devices what email has been to desktop devices. As you said, the usage of all other apps on devices (mobile or desktop) pales in comparison to their respective killer app. Personalizing fulfillment of transactions at the time of need to spur impulse buys in a 1:1 way (which is obviously required — you can’t mass-purchase the same size/color of shirt for multiple people, or mass-accept job offers) is fabulous if it works well.

    • http://upwardly.me/ K.C. Donovan

      You’ve got it exactly Glenn – thanks for the comment!

      The opportunity to drill down into a small network of say 4-5 close friends who are the only people that you’d have a job/career chat with anyway is priceless…when that chat occurs the messaging platform would recognize the words being used and if say State Street Financial was slotted for “audit” and “job” – your Logo/Icon would appear in the messenger side bar asking to help with their discussion – you’re then being invited in! No more Ms. Buttinsky…

      In addition, if your company’s interaction is done well, just think of the positive candidate experience created and how the others in the chat not currently looking but listening would be impacted when it’s their turn to consider a new job…no question a game changer!

    • http://upwardly.me/ K.C. Donovan

      You’ve got it exactly Glenn – thanks for the comment!

      The opportunity to drill down into a small network of say 4-5 close friends who are the only people that you’d have a job/career chat with anyway is priceless…when that chat occurs the messaging platform would recognize the words being used and if say State Street Financial was slotted for “audit” and “job” – your Logo/Icon would appear in the messenger side bar asking to help with their discussion – you’re then being invited in! No more Ms. Buttinsky…

      In addition, if your company’s interaction is done well, just think of the positive candidate experience created and how the others in the chat not currently looking but listening would be impacted when it’s their turn to consider a new job…no question a game changer!

  • http://www.verticalelevation.com/ Carol Schultz

    “Text-based interaction is fast, fun, funny, flexible, intimate, descriptive, and even consistent in ways that voice and user interface often are not.” Really?? Jonathan Libov must be trying to sell something in a box that these verbs fit with. Text is neither intimate (unless someone is sending naked pics of themselves and not even then) nor descriptive. Email, which texting is, is misinterpreted by the receiver about 56% of the time. I don’t know about you, but this is totally unacceptable to me.

    Additionally, maybe this will work if you’re 20 something. I don’t know a single professional over 35 that would prefer to do business this way. Maybe I’ll cancel all my appointments for when I’m in Boston next month and replace all those meetings with text…

    • http://upwardly.me/ K.C. Donovan

      Hi Carol – thanks for your insightful comment…

      Let’s give poor ol’ Jonathan a rest (his quote is from an exhaustive research about messaging behaviors). Using Messaging tools like Face Book Messenger and others are used by all age groups equally. What started out with our kids texting like mad and pushing up our mobile bills, has dragged parents and parent’s friends into the Messaging world. As of today, 92% of people age 50+ use these Messaging tools. (Carol may be you’re in the 8% that don’t…).

      Email is a different activity than messaging (yes, it’s misinterpreted…intermittent mail is not a conversation and has less context). Messaging is a conversation that is a back and forth discussion with human context, where emotional responses are found in just about every message. A novelist learns to put emotion and intimacy into words for their characters – messaging does the same – at lightening speed.

      I get that it is hard to accept change (this one will be seamless), so at some future point when you’re next in Boston, feel free to send me a text and I’ll meet for a cup of coffee…

      • http://www.verticalelevation.com/ Carol Schultz

        KC: I use messaging, but only people I know. Guess I’m a dinosaur, but a very successful one. Funny you should mention Boston. I’m actually going to be there next month. Feel free to send me an email and I’d be happy to make time to meet you. carol@verticalelevation.com

  • Andrew Lee

    Interesting article. This may even have an impact on how online applications are completed. The laborious process of filling out all the fields may be become more appealing if chat/messenger technologies can provide the illusion of not doing it alone.

  • mos8541

    Looks like the answer is 3 HS girls all cuddling together is the new model. Maybe I can fit in there somewhere, and a job wouldn’t hurt either.