Culture

It’s Time to Start Recruiting, and Managing, Generation Z

Generation Z

The Millennials are so yesterday. Now it’s time to start thinking about recruiting Generation Z — defined as those born between the mid 1990s and 2010 and now representing over a quarter of the U.S. population. (What comes next? Generation “AA”?) Call them the mature Millennials. They grew up in a world defined…

Hiring Wisdom: Are You Training Your Staff to be Ready For a Crisis?

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Let’s face it — stuff happens. That’s a given. What’s up to you and your people is how you respond. Have you trained your employees what to do when something unfortunate or unplanned happens? Here’s a case in point: A longstanding beauty salon client sent her teenage daughter in for a cut and style. The…

Last Word: Jack Welch Says Micromanagement Is Good – and I Believe Him

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Leave it to Jack Welch, father of the famous rank-and-yank system, to defend micromanagement. The former General Electric CEO is known for a lot of things, but in workforce terms, his embrace of forced ranking — the system where you evaluate your workforce by dividing them into 20-70-10 segments where the bottom 10…

A Dozen Good Reasons You Should be Cautious About Employee Happiness

Happy Millennials

First of two parts Ever since the Declaration of Independence, “the pursuit of happiness” has been a national goal. Only recently, however, has a more narrow focus on employee happiness become a talked about item among business and HR leaders. Some call it a trend, but I call it another distracting fad that…

How Leaders Can Really Zap Team Morale

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What’s the WORST thing leaders can do to kill the spirit of people who work with and for them? It’s not incompetence. Smart employees can tolerate bosses who lack the skills to do a good job. In fact, they’ll often help or “cover” for bosses they like. It’s not disengagement. Although people prefer…

Hiring Wisdom: Smart Managers Make Sure They Learn From Their Employees

Wisdom

What did you learn from your employees last week? If your answer is “Not a thing,” you must not be asking any questions — and that’s the biggest mistake a manager can make. Your people are the ones in the trenches and they know exactly what’s going on, but they’re not going to…

Why Great Employees Leave Good Jobs

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“People don’t leave their companies, they leave their direct supervisors.” This is a widely understood – and well validated by research – common knowledge “corporate truth” within the HR and leadership communities. But, if this has been so well understood for so long, why are most managers still creating and perpetuating workplaces largely…