Thomas O. Davenport

About the Author

Thomas O. Davenport is a senior consultant with Towers Watson , a global human resources consulting firm, based in San Francisco. Tom concentrates chiefly on helping clients improve the people-focused elements of business strategy implementation. He's also the author of two books: "Manager Redefined: The Competitive Advantage in the Middle of Your Organization," and "Human Capital: What It Is and Why People Invest It." Contact him at tom.davenport@towerswatson.com.

Good Managers Are Your Best Employee Wellness Strategy

From istockphoto.comFrom istockphoto.com

Relying on a corporate wellness program as the main strategy for improving employee health is like throwing a drowning person a DVD on how to do the backstroke. In both cases, the focus is on the wrong stage of the problem. Most company executives recognize that addressing workplace stress, the direct and indirect…

Want to Reduce Health Care Cost? Improve Manager Performance

123RF Stock Photo123RF Stock Photo

The work environment created by first-line supervisors and managers has a direct effect on employee well-being and, consequently, on health and health care cost. A growing body of studies shows, for example, that supervisor and manager behavior affects individuals’ blood pressure and risk of heart disease. To test this relationship, researchers at the…

The 4 Stages of the Employee Value Proposition

Engaged Employee

Editor’s note: TLNT is continuing an annual tradition by counting down the most popular posts of the year. This is No. 21. Our regular content will return next Monday. It’s popular in the HR world to speak of an organization’s employee value proposition (EVP). Like many HR terms, this one evokes a vague and generally positive sense…

Want Better Middle Managers? Then Redefine What It is to Be a Good One

123RF Stock Photo123RF Stock Photo

In her recent Wall Street Journal article, Rachel Feintzeig quotes an AT&T executive on the importance of middle managers. “Who runs this company?” the executive asks. “We do, right here,” is his answer. He’s exactly right. But when Stephen Harding and I wrote our book on the importance of middle managers — Manager Redefined:…

Employee Entitlement: Why You Need to Beware of Self-Inflicted Wounds

Spring2012MoodTrackerRetentionChart

First of two parts As human resource people see it, entitlement is organizational tuberculosis, a wasting disease that saps energy from the enterprise. When HR and company executives use the term “entitlement” they mean that employees: Believe they deserve the compensation and benefits they receive and don’t perceive (or see a need for)…

The 4 Stages of the Employee Value Proposition

Engaged Employee

It’s popular in the HR world to speak of an organization’s employee value proposition (EVP). Like many HR terms, this one evokes a vague and generally positive sense of meaning but rarely has a rigorous definition. Moreover, the value proposition is often confused with the employee brand, another borrowed concept with intuitive appeal…