Mel Kleiman

About the Author

Mel Kleiman, CSP, is an internationally-known authority on recruiting, selecting, and hiring hourly employees. He has been the president of Humetrics since 1976 and has over 30 years of practical experience, research, consulting and professional speaking work to his credit. Contact him at mkleiman@humetrics.com.

Hiring Wisdom: Why Do You Tolerate Mediocre, Underperforming Employees?

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Have you ever noticed how we humans tolerate all kinds of things on a daily basis? Commute traffic, nosey neighbors, and crying babies on planes are just a few that come to mind. But if we weren’t able to tolerate these every day annoyances and acted out somehow, people would probably think we’re…

Hiring Wisdom: Why Training Your People Can Really Pay Off

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Training pays. Sometimes, it’s easy to underestimate just how much it pays. Consider an employee who is going to work 2,000 hours for you this year. It’s not unusual for an organization to spend only 10 or 20 hours training this person – which means about 1 percent of their annual workload. bestHow…

Hiring Wisdom: Are You Training Your Staff to be Ready For a Crisis?

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Let’s face it — stuff happens. That’s a given. What’s up to you and your people is how you respond. Have you trained your employees what to do when something unfortunate or unplanned happens? Here’s a case in point: A longstanding beauty salon client sent her teenage daughter in for a cut and style. The…

Hiring Wisdom: Smart Managers Make Sure They Learn From Their Employees

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What did you learn from your employees last week? If your answer is “Not a thing,” you must not be asking any questions — and that’s the biggest mistake a manager can make. Your people are the ones in the trenches and they know exactly what’s going on, but they’re not going to…

Hiring Wisdom: 3 Ways to Help Keep Your Best People Happy and On Board

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In the midst of an ever-tightening labor market, employee retention is a hot topic once again. Here are a few ideas about how you can boost employee morale and retention with just a few tweaks to your existing pay policies. (Let’s face it, your policies were probably written years ago and have nothing…

Hiring Wisdom: When Employees Leave, It’s Not Always About the Money

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Even though every talented person who ever left one job for another told their employer it was “for the money,” money is rarely the real reason anyone quits. Over the years, research studies have shown time and again that the No. 1 reason people leave is because of their dissatisfaction with their manager or…

Hiring Wisdom: The 10 Most Significant Changes Recruiting New Employees

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Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the year. This is No. 13 of 2015. Our regular content will return on Jan. 4, 2016.  Last week I got a call from a client I’d done an hourly employee recruiting and selection presentation for in 2011. She started by…

Hiring Wisdom: Top 10 Ways To Guarantee You Hire The Wrong Person

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Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the year. This is No. 17 of 2015. Our regular content will return on Jan. 4, 2016.  Here are the Top 10 ways to guarantee that you hire exactly the wrong person: You don’t have a clear picture of exactly which mental…

Hiring Wisdom: Skills, Experience and Even Talent Are No Match for Attitude

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The race to hire for either skills or experience is over. Today, it’s all about hiring attitude and talent. So, what is the difference? A skill is the ability to do a particular task, like the ability to drive a truck, design a building, or cut hair. Experience hones those skills. Talent is…

Hiring Wisdom: Taking a Business From Riches to Rags in 5 Short Months

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Here are some priceless insights for all business owners and managers from the restaurantowner.com Discussion Forum. I sold my 15 year old profitable, turn-key restaurant to a person who had 20 years in corporate restaurant management. Small changes to the menu were implemented immediately, which was fine. They brought in new housekeeping policies,…