David Lee

About the Author

David Lee is the founder and principal of HumanNature@work and the creator of Stories That Change. He's an internationally recognized authority on organizational and managerial practices that optimize employee performance, morale, and engagement. He is also the author of "Managing Employee Stress and Safety," as well over 60 articles and book chapters. You can download more of his articles at HumanNature@work, contact him at david@humannatureatwork.com, or follow him on Twitter at http://twitter.com/humannaturework.

What Surfing Taught Me About Giving Feedback

While surfing with a friend, I was reminded about the importance of both giving and receiving feedback, and each person’s role in making it work. Here’s what happened… I started surfing with a friend and neighbor who had taken up surfing the year before. I’ll call him Laird. I’ve been surfing for years….

How Managers Can Get Better Results by Asking Better Questions

A manager’s ability to bring out the best in their direct reports is hugely affected by whether they engage them in conversations about what they, the manager, can do to help their direct report perform at their best. The usefulness of these conversations depends, in large part, upon the quality of questions the…

How a Seasoned Manager Skillfully Deals With a Disgruntled Employee

It’s 8 pm on a Wednesday and Mike Royer, one of the managing principals of Berry Talbot Royer, an accounting firm, receives a text from an employee, who we will call Tiffany. She wants to know if she can take Friday off. He’s a bit surprised to receive the request at this time…

The Ultimate Workplace Power? When Managers Decide to Apologize

“They weren’t quite sure what to do with it.” Cheryl chuckled after telling me what happened with her team. The “it” her team wasn’t quite sure how to deal with was Cheryl telling them she recognized she handled a situation poorly the previous day. “I told them what I had done wrong, what…

Selling Your Employer Brand: The Power You Find in Stories and Sound Bites

Does your organization have a set of stories and sound bites that your recruiters and hiring managers share with potential candidates, stories that say: “Here’s what makes us a unique and awesome place to work” Do ALL of your employees know these stories and sound bites so if they are asked at a…

15 Factors That Impact How Your Employees Respond to Change

Here are 15 factors that can impact how your employees’ respond to change: 1. Control The amount of input and influence the employee has around the change, goals, processes, and outcomes. Research on stress shows that the degree of control a person has in a challenging or unpleasant situation is the No. 1…

It’s Not About The Beer When Your Workplace Has A Beer Fridge Culture

Editor’s Note: It’s an annual tradition for TLNT to count down the most popular posts of the year. This is No. 27 of 2015. Our regular content will return on Jan. 4, 2016. Joyeux Noël!  “Today’s workforce requires empowerment for inspiration and motivation more than money.” — Shannon Kinney, Founder and CEO of Dream Local “Everything matters” when it comes…

Stop Trying to Make Talent Management Chicken Salad Out of Chicken “S@#t”

While the old saying reflected in the title is rather crude, in a Made to Stick “Make your point sticky by using analogies that pack a punch” kind of way, it describes the talent management strategy many employers employ. You’ve probably witnessed this “strategy” at least once in your career. Maybe you’ve worked…

It’s Not About the Beer When Your Workplace Has a Beer Fridge Culture

“Today’s workforce requires empowerment for inspiration and motivation more than money.” — Shannon Kinney, Founder and CEO of Dream Local “Everything matters” when it comes to decisions affecting a brand, according to Scott Bedbury, former Nike and Starbucks brand manager and author of A New Brand World. There are no insignificant decisions or interactions…

Using Storytelling to Challenge at Work Without Being Confrontational

Have you noticed how people often don’t respond positively to your well-meaning advice and professional opinion? What about when you challenge their perspective on an issue or their belief? It tends not to go very well, doesn’t it? When confronted, most people tend to: Get defensive; Become combative; Clutch onto their perspective even…

Waiting Tables, and Other Smart Things That Wise Leaders Do

When the hedge fund Starboard Value took over the board of Darden Restaurants, the parent company of Olive Garden, Starboard’s CEO and Chairman Jeff Smith got to work. He waited tables and worked in the kitchen. All of Starboard’s new directors sitting on Darden’s board were required to do the same. They not…